Monday, January 25, 2016

getting impersonal

About a month ago, this bank's interior was renovated.  Out came the counter where you could grab a cup of freshly brewed coffee if you chose to do so.  In came more ATM machines plus some booths dedicated to phone banking in the bank.  How bizarre is that?  More machines and fewer people.  When you walk inside, there is  a person who offers help if you need it.  Way in the back by herself is the foreign currency exchange person.  Some older people are not happy and will miss the interactions they had with some other humans.  Times they are a changing!

5 comments:

  1. Some of the same procedures in our banks these days.

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    1. Yes and it's not just the banks, but also the supermarkets and other businesses. Too many people are bad for the bottom line for the good ole shareholders.

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  2. This comment has been removed by a blog administrator.

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    1. People were complaining here too. So the bank is allowing people to come in and converse with a "live" person. Sad:(

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